OCBC Mobile Banking –
Card Services
2023 – 2024 / iOS & Android App
/ Background
OCBC is one of Singapore’s largest banks, and one of our agency’s long time partner.
In 2024, OCBC initiated a global refresh of their products to match the evolving financial landscape and to meet the growing needs of modern individuals and families
/ My Role
I worked together with OCBC CX Designers in revamping the core flows for the mobile app, in particular multiple of the card services features
1. Locking in card security
/ Modern individuals value security above most conveniences
/ When it comes to lost of personal assets, it creates the highest user unease and can lead to rapid loss of trust in the institute, which is a dire repercussion for banks
/ Providing clear indication and action of locking cards can give users a sense of security during times of need
2. Live easily on the limit
/ Transaction limits are a rigid risk and compliance matter, but they also affect user experience heavily
/ Restriction of spending can create huge friction during times of big spending, which tend to be important spending as well
/ Providing easy ability to change daily limits can be a saving grace for users during special times, contributing to enhanced user satisfaction
