OCBC Money Lock

2023 / Web-App

/ Background

OCBC is one of Singapore’s largest banks, and one of our agency’s long time partner.

In Q4 of 2023, the Monetary Authority of Singapore (MAS) issued a requirement for all local banks to implement a “Fund-locking” service by the end of the year. Despite the unforgiving timeline and a government dictated deadline, we were able to launch “Money Lock” within 2 months of design and testing

/ My Role

This was a collaborative effort between OCBC CX designers and us. My focus was leading the creation of the flow for the “Internet Banking” platform (i.e. the Web-App) where I contributed to UX and UI design for the Money Lock flow, focusing on clarity in commitment, earnings visibility, and confidence in managing locked funds.

Design requirements:

/ Allow customers to lock a portion or all of their funds from a single account in one seamless journey
/ Be able to easily track back which accounts and how much have been locked

Design delivery:

/ Normal Deposit Account Flow
/ Foreign Currency Account Flow
/ Global Savings Account Flow
/ Time Deposit Account Flow (For Day 1.5)
/ Edge case scenarios ~x21