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Sentosa Islander App

2023 / App

Sentosa is Singapore’s premier resort and leisure destination.

Sentosa Development Corporation approached our agency to help them create a native app for their “Islander” loyalty program.
With a “Speed-to-Market” approach, we centered on the principle of lightweight and great UX, and designed and launched the new app within a 16 weeks timeline.

I was part of the design team, contributing mainly in UI delivery and overseeing multiple parts of the journey within the app.

Client's problems:

/ The existing app had out-dated design and features
/ The existing app was buggy and slow
/ The existing app was missing “Islander” membership functions

Our approach:

/ Building a good foundation via intuitive designs and Flutter development for better performance.
/ With membership numbers growing, the team agreed to focus the new app on “Islanders”.
/ Designing for high-value features to create objective impact.

Our focus:

/ Tightening the sign-up process to increase conversion
/ Speeding up logins to increase usage
/ Simplifying points-earning to increase usage
/ Recommending vouchers to increase redemption

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